Our Services

Liberty Care provides NDIS support services based on each participant's individual needs, goals, approved funding, and agreed Service Agreement.

The availability of specific services may depend on participant eligibility, NDIS funding, location, support requirements, and staff availability.

Website Information

We aim to ensure that the information on our website is accurate and up to date. However, website content is provided for general information and may change without notice.

Information on our website should not be considered a substitute for individual professional, medical, legal, or financial advice.

Participant Responsibilities

Participants are expected to:

• Provide accurate and relevant information.
• Communicate their support needs and preferences.
• Treat Liberty Care staff with respect.
• Follow agreed service arrangements and reasonable safety requirements.
• Notify us of changes that may affect service delivery.
• Work with us to maintain a safe support environment.

Service Agreements

Where services are provided, the specific terms of support, responsibilities, fees, cancellations, and other arrangements will be outlined in the participant's Service Agreement.

The Service Agreement takes priority where its terms differ from general information provided on this website.

Privacy

Liberty Care respects participant privacy and handles personal information in accordance with our Privacy Statement and applicable privacy requirements.

Feedback and Complaints

We welcome feedback and complaints. Participants have the right to raise concerns about our services and expect their concerns to be handled respectfully and appropriately.

Changes to These Terms

Liberty Care may update these Terms and Conditions from time to time to reflect changes to our services, policies, or relevant requirements. Updated terms will be published on our website when appropriate.

Contact Us

If you have questions about these Terms and Conditions or our services, please contact the Liberty Care team.

Liberty Care — Supporting you with respect, choice, and confidence.